📑 Frequently Asked Questions Index
Click on each section to see the questions
🪵 About the products
🎁 Orders and customization
🚚 Shipping
💳 Payments and refunds
🌿 Sustainability and values
💬 Customer service
🪵 About the products
What type of wood are the products made of?
I work with two types of wood: recycled wood (rescued from pieces that were going to be discarded) and high-quality plywood, carefully selected for its strength and finish.
Are they treated or protected against moisture?
Yes, all my products are varnished with a specific varnish that protects them from moisture and everyday use.
Can I wet or clean the products with water?
Yes, you can clean them with a slightly damp cloth, but not regularly. Although the varnish is water-resistant, wood is still a natural material and sensitive to moisture.
What care do wooden products need?
None that are special. They're already treated and ready to last. I just recommend keeping them away from excessive humidity and direct sunlight to preserve their color and texture.
Are they handmade products? Can they have slight variations?
Yes. Although some cuts are done with lasers, all designs are created, adjusted, and reviewed by me. Therefore, each piece has its own personality and may have slight variations that make it unique.
Are the products suitable for outdoor use?
Yes, but it's not recommended to keep them in constant contact with water or humidity. The varnish protects, but wood always prefers dry places.
Are they safe for children or for children's use?
Some products are designed for children, but others, due to their size or composition, are best kept out of their reach.
Can the colors vary from the photos?
Yes, there may be slight differences. Wood has natural grain and textures that cause each product to absorb color differently.
Can I customize the product (name, color, shape…)?
Yes, almost all products can be personalized. You can choose the name, color, or even the shape. I love tailoring each piece to your vision.
Do you use ecological or sustainable varnishes, paints or oils?
I currently use quality varnishes and paints, and I am in the process of evaluating more ecological and sustainable options for future collections.
🎁 Orders and customization
How can I place a custom order?
You can contact me directly by email, through the contact form, or via WhatsApp. The more details or photos you send me, the better I can tailor the design to your needs.
How long does it take you to prepare a custom order?
It depends on the type of order. Normally between 3 and 7 days, and up to 2 weeks if it is a large order or a special request.
Can I see a preview photo before shipping?
Yes. I always send photos of the process: before, during, and after. I like you to see how your order is taking shape.
Do you have a minimum order or minimum quantity for customization?
No, there is no minimum order.
Do you accept large orders or for events?
Yes, of course. I can adapt the design, quantity, and deadlines to your needs.
🚚 Shipping
How long does shipping take?
It depends on the courier company. I work with Correos and Correos Express, who manage the delivery times.
They usually take 2-5 days to deliver, and it takes me between 7 and 30 days to create the product.
Which transport company do you use?
Correos and Correos Express.
Do you ship internationally?
Throughout Spain, the Canary Islands and the Balearic Islands.
How much does shipping cost? Is there free shipping above a certain amount?
Shipping costs are generally €6, but if your order total is over €30 shipping will be free .
What happens if the package arrives damaged or doesn't arrive at all?
If something goes wrong, I'll cover the cost. I always look for the best possible solution for the client.
💳 Payments and refunds
What payment methods do you accept?
I accept payment by card, bank transfer and cash if the order is delivered in hand in my area (Madrid - Segovia).
Can I return or exchange a product?
Only returns of damaged or non-personalized products are accepted.
Are returns accepted on personalized products?
No, personalized products cannot be returned once made unless they are damaged by and solely by the merchandise team.
What should I do if I receive a defective product?
Contact me directly to review the case and offer you a solution as soon as possible.
How do I request a return or refund?
I will personally guide you through the process step by step, depending on the type of order.
🌿 Sustainability and values
Where does the wood you use come from?
Made from reused wood, recovered from pieces that were going to be thrown away, which I now give a second life to.
Do you use recycled or sustainable materials?
Yes, whenever possible I reuse materials and reduce waste in the workshop.
How do you contribute to responsible consumption?
I am constantly improving to make the most of every piece of wood, reduce waste, and promote more conscious consumption.
Why choose handcrafted products instead of industrial ones?
Because craftsmanship is a way of life. I believe in the value of creating something unique with my hands, through slow and careful processes, where each piece has a soul. No two creations are alike, and that's what makes it special.
💬 Customer service
You can write to me by email, through the website's contact form, or via WhatsApp.
e-mail: info@serviarteshop.com
Instagram: @serviarte_shop
Telephone: 646 67 34 93
What are your hours for responding to messages or orders?
Monday to Friday, from 9:00 to 14:00 and from 17:00 to 20:00. Saturdays from 10:00 to 14:00
Do you have social media accounts where I can see more products or news?
Yes, you can follow me on Instagram 👉 @serviarte_shop
